At Eva & Esh – Fashion Jewellery Pakistan, we aim to provide high-quality jewellery and a smooth shopping experience. However, if you are not completely satisfied with your purchase, this Refund & Return Policy explains how you can request a return or exchange.

We accept returns under specific conditions. For example, you may request a return or exchange if:

• You receive a damaged or defective product
• You receive the wrong item
• The product significantly differs from the description

Additionally, you must request a return within 30 days of delivery. The product should remain unused and in its original packaging.

Certain items are not eligible for return. For instance, we do not accept returns for:

• Used or worn jewellery
• Items damaged after delivery
• Sale or discounted items (unless defective)

Therefore, please review your order carefully before purchasing.

How to Request a Return

To start a return, follow these steps:

1. Contact us through our website or WhatsApp
2. Share your order number and issue details
3. Provide clear images of the product

Once we review your request, we will guide you through the next steps.

Refund Process

After we receive and inspect the returned item, we process your refund. Typically, refunds are issued within a few working days.

• For Cash on Delivery (COD) orders, we issue refunds via bank transfer or mobile wallet. i.e Jazz Cash Or Easy Paisa
• For online payments, we return the amount to your original payment method

However, delivery charges are non-refundable unless the error is from our side.

Exchange Policy

We offer exchanges for eligible products. In addition, you can request an exchange if the item is defective or incorrect.

Furthermore, exchanges depend on product availability. If the item is not available, we may offer a refund instead.

Shipping for Returns

Customers may need to send the product back using a reliable courier service. However, if the issue is due to our mistake, we may cover the return shipping cost.

Therefore, always confirm with our support team before sending any item.

Order Cancellation

You can cancel your order before dispatch. However, once we ship the order, cancellation may not be possible.

To cancel, please contact us as soon as possible.

Important Notes

• We reserve the right to reject returns that do not meet our policy conditions
• We inspect all returned items before approval
• We aim to resolve all issues quickly and fairly

Above all, customer satisfaction remains our priority.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us through our website. Finally, our team is always ready to assist you.